Dell to Add 5,000 Call Center Workers in India

John Ribeiro   Today’s Top Stories   or  Other Careers Stories  

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February 6, 2006 (Computerworld) -- Dell Inc. plans to add about 5,000 workers to its Indian call centers over the next two years, CEO Kevin Rollins told reporters in Delhi last week.
In addition, Rollins said the company will start manufacturing PCs in that country at an undisclosed time and will double the size of its 300-person product development group in India over the next two years.
Dell's Indian operation currently develops and tests enterprise products, including servers and storage systems, he said.
The company will increase its Indian call center staff from 10,000 to about 15,000 by 2008, Rollins said.
The expansion will include the opening of a fourth Indian call center in Gurgaon, which is near Delhi. It will open by the end of this year and employ between 700 and 1,000 workers, according to Dell.
Dell opened its first global customer contact center in Bangalore in 2001 and has since added call centers in Hyderabad and Mohali.
India is the only country in Dell's 30-site customer contact network that supports all worldwide geographic regions, according to the company.
Ribeiro writes for the IDG News Service.

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